TBT BSN | Notification

Notification Detail :: G/TBT/N/RWA/1092

Notification No.

Notification Type

Notifying Member

Date of Notification

Final Date for Comments

Days to Final Date

Title

DRS 588: 2024, Quality Service Management in Public Sector — Requirements for institutionalization and accountability

Objective

Consumer information, labelling (TBT); Prevention of deceptive practices and consumer protection (TBT); Protection of human health or safety (TBT); Protection of the environment (TBT); Quality requirements (TBT); Reducing trade barriers and facilitating trade (TBT); Cost saving and productivity enhancement (TBT)

Product Covered

Management systems (ICS code(s): 03.100.70)

Document Notification

Link to ePing

HSCODE

ICSCODE

03.100.70 - Management systems

Keywords

Specific Regions

Description

This Draft Rwanda Standards specifies requirements for institutionalization and accountability in achieving service excellence within any public institution regardless of the nature and/ or complexity of their operations/ mandate._x000D_
It is designed to enable public institution to:_x000D_
a) demonstrate its ability to consistently provide services that meet citizen/beneficiary expectations applicable statutory and regulatory requirements,_x000D_
b) enhance citizen/beneficiary satisfaction by efficiently integrating the requirement of this standard, including mechanism for accountability and processes for ensuring compliance with citizen/beneficiary’s expectations, as well applicable statutory and regulatory requirements, and_x000D_
c) regularly monitor and evaluate the effectiveness of the institutional quality service management for continual improvement.

Notified Document

1:File here

Link to Notification

EN:File here

FR:File here

ES:File here

Status Active

No	#	Comment By	Title	Comment Date	File

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Notification Detail :: G/TBT/N/RWA/1092

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